Privacy Policy
1. Introduction
SMARTech energy Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains what personal data we collect from you, how we use it, and your rights in relation to it.
We update this policy from time to time. Please return and review it regularly.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
SMARTech energy Ltd Unit 1, Rowan House, Sheldon Business Park, Chippenham, Wiltshire, SN14 0SQ, Telephone: 01225 635660
2. Information we collect
We may collect and process the following personal data about you:
- Details of your visits to our website, including traffic data, location data, weblogs, and other communication data
- Information you provide by filling in forms on our website, such as enquiry forms or newsletter registrations
- Records of correspondence if you contact us by email, telephone, or post
- Survey responses, where you choose to participate
- IP addresses, browser type, and operating system, collected for system administration and analytics purposes
3. How we use your information
We use the information we hold about you to:
- Present website content effectively for you and your device
- Respond to enquiries and provide information, products, or services you have requested
- Carry out our obligations arising from any contracts entered into between you and us
- Send you information about our services where you have consented to receive it
- Notify you about changes to our services
- Monitor and improve our website and services
We will only contact you by electronic means with information about our goods and services where you have consented, or where we are contacting you about goods and services similar to those already provided to you.
We do not sell your personal data to third parties, and we do not permit third parties to use your data for their own marketing purposes.
4. Lawful basis for processing
We process your personal data on the following lawful bases under UK GDPR:
- Consent — where you have given clear consent, for example, by signing up to our newsletter or accepting analytics cookies
- Contract — where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract
- Legitimate interests — where processing is necessary for our legitimate business interests, such as responding to enquiries or improving our website, and those interests are not overridden by your rights
- Legal obligation — where we are required to process data to comply with UK law
5. Cookies and analytics
Our website uses cookies to distinguish you from other users and to improve your browsing experience. We will ask for your consent before placing any non-essential cookies on your device.
We use Google Analytics to understand how visitors use our site. This collects anonymised data such as pages visited and time spent on the site. No personally identifiable information is collected through Google Analytics. Analytics cookies are only placed with your consent.
For full details of the cookies we use, their purposes, and how to manage your preferences, please see our Cookies Policy.
6. How long we keep your information
We do not keep personal data longer than is necessary for the purpose for which it was collected. The key retention periods that apply to data collected through this website are:
| Data type | Retention period |
|---|---|
| Website enquiry forms | 2 years |
| General email correspondence | 3 years |
| Contractual correspondence | 6 years from end of contract |
| Newsletter subscriber data | Until you unsubscribe, plus 1 year |
| Google Analytics data | 26 months |
| Event and webinar registrations | 2 years |
For full details of all retention periods, please see our Data Retention Policy, available on request.
When data is no longer required, it is securely deleted or anonymised.
7. Where we store your data
All personal data collected through our website is stored on secure servers within the United Kingdom.
Where data is processed by third-party sub-processors, we ensure that appropriate safeguards are in place in accordance with UK GDPR. Please see Section 8 below for details.
While we take all reasonable steps to protect your data, the transmission of information over the internet is not completely secure. Any transmission is at your own risk. Once we have received your data, we apply strict security procedures to prevent unauthorised access.
8. Sharing and disclosure of your information
We do not sell your personal data. We may share your data in the following limited circumstances:
- Service providers — we use trusted third-party services to operate our business, including Microsoft and Zoho. All third parties are contractually required to process your data securely and in accordance with UK GDPR
- Legal requirements — where we are required by law to disclose your data, or to protect the rights, property, or safety of SMARTech energy®, our customers, or others
- Business transfer — in the event of a sale or purchase of a business or assets, personal data may be disclosed to the prospective buyer or seller
We do not share your personal data with third parties for their own marketing purposes.
9. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and do not accept any liability for them. Please review their privacy policies before submitting any personal data.
10. Your rights
Under UK GDPR, you have the following rights:
| Right | What it means |
|---|---|
| Right of access | Request a copy of the personal data we hold about you (Subject Access Request) |
| Right to rectification | Request correction of inaccurate or incomplete data |
| Right to erasure | Request deletion of your data where it is no longer necessary |
| Right to restrict processing | Request that we limit how we use your data in certain circumstances |
| Right to data portability | Request your data in a machine-readable format where applicable |
| Right to object | Object to processing based on legitimate interests, or to direct marketing |
| Right to withdraw consent | Withdraw consent at any time where consent is the lawful basis for processing |
To exercise any of these rights, please contact us. We will respond within one calendar month. There is no fee for reasonable requests.
11. Changes to this policy
Any changes we make to this Privacy Policy will be posted on this page with an updated date. Where changes are significant, we will notify you by email where appropriate.
12. Contact us
Questions, comments, or requests regarding this Privacy Policy should be addressed to:
Post: SMARTech energy Ltd, Unit 1, Rowan House, Sheldon Business Park, Chippenham, Wiltshire, SN14 0SQ Telephone: 01225 635660
13. Complaints
If you believe your data rights have been breached and we have not resolved your concern, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk | Telephone: 0303 123 1113